Our promise

The Banyule Service Promise(PDF, 552KB) is our commitment to you on the type and level of service you can expect to receive. This covers your rights, how complaints will be handled, and our customer service principles.

Contact us

Call us on 9490 4222

Online enquiries: enquiries@banyule.vic.gov.au

Main fax line: 9499 9475

Post can be sent to PO Box 94, Greensborough VIC 3088

Service centre locations and hours:


Open from 8:30am to 5pm. E-waste recycling drop-off (for small items only) on Level G in foyer. This is our main service centre and office building. Make payments and lodge requests in person, and discuss planning, building or other matters here.

1 Flintoff Street, Greensborough, 3088


Open from 9am to 5pm. E-waste recycling drop-off (for small items only) in front entrance. The centre is inside the Ivanhoe Library and Cultural Hub. Make payments and lodge requests in person. To discuss planning, building or other matters, visit us in Greensborough.

Ivanhoe Library and Cultural Hub, 275 Upper Heidelberg Road, Ivanhoe, 3079

We are Relay Service Friendly

If you are deaf or have a hearing or speech impairment:

  1. Contact us through the National Relay Service
  2. Give the Council number you want to call (for instance 9490 4222)

For more information, visit the National Relay Service.

Interpreter Service

If you need an interpreter call TIS National on 131 450 and ask to be connected to us on 9490 4222.

إذا كنت ترغب في المزيد من المعلومات وبحاجة إلى مساعدة مترجم، يرجى الاتصال بخدمة الترجمة الكتابية والشفهية (TIS) الوطنية على الرقم 131450  وأطلب أن يتم إيصالك بمجلس بلدية بانيول على 4222 9490.

如果你需要一名翻译, 请打电话到国家电话翻译服务处 (TIS National) 131 450, 再转接到Banyule市政府9490 4222

若你需要口譯員,請致電131 450聯絡TIS National, 要求他們為你致電 9490 4222接通Banyule市政廳。

Ako vam je potreban tumač, molimo vas, nazovite TIS National na broj 131 450 i zatražite da vas se spoji sa Vijećim općine Banyule na broj 9490 4222.

Se hai bisogno di un interprete chiama TIS National al numero 131 450 e chiedi di essere messo in comunicazione con il Comune di Banyule al numero 9490 4222.

Αν χρειάζεστε διερμηνέα τηλεφωνήστε στην Εθνική Υπηρεσία Διερμηνέων Μεταφραστών στον αριθμό 131 450 και ζητήστε να σας συνδέσουν με τη Δημαρχία Banyule στο 9490 4222.

Ако ви треба преведувач ве молиме jaвете се на TIS NATIONAL на 131 450 и замолете да ве поврзат со Banyule Council на 9490 4222.

Haddii aad u baahan tahay mutarjum wac khadka qaranka oo ah TIS 131 450 weydiina in lagugu xiro Degmada Banyule tel: 9490 4222.

Nếu cần thông dịch, xin gọi cho TIS Toàn Quốc qua số 131 450 rồi nhờ họ gọi cho Hội Đồng Thành Phố Banyule theo số 9490 4222 giùm quý vị.