Help improve our customer service
Did you know that we deliver over 100 services to residents and ratepayers in Banyule? We want you to have a great experience when you interact with us and use our services. To do this, we are creating a new Customer Charter and we would like your input.
We are working with a group residents and our staff to create a new document that explains how we will deliver customer service into the future.
On November 29 we invited twenty residents who match the age breakdown of our community to share their ideas about customer service. View the video below.
In your words - Customer Service Charter Workshop
Based on the feedback from residents and staff we are now working on a series of principles that will form the basis for the new charter. View the draft principles below and leave us a comment sharing your views.